Yes, our Foreman will be wearing a shirt that says FOREMAN on it. He will be there everyday. We will have a Superintendent checking the site every week and there are two customer service lines. 1-888-278-8200 and Your Account Executive cell phone number. These numbers will be provided on notices prior to starting.

YES- They will all be wearing EmpireWorks shirts at all times.

Depending on what the board selects for the project, EmpireWorks will provide a sequence map along with an estimated time frame for each phase and unit.

1. Please look for notices. You will get two of these and they both will be marked with instructions.

2. First notice will be either email (if available), mail, or posted on the door.

3. Second notice will be a door hanger notice 24 hours before work begins on your unit.

4. Website- notices and a weekly update will be posted on a private web link for residents to log on and view your project.

The Account Executive and SuperIntendent

Landscaping: Prior to our arrival, we ask that residents have their landscaping trimmed at least 6 inches from buildings. If landscaping impedes our ability to reach buildings, we may have to skip that area.

Entry doors will be sprayed in a closed position. We will take care to mask-off door hardware and any glass inserts if present.  If the resident is not home during the working day, then we will coordinate with the resident to return on a Saturday to paint the entry door edges.  When the door edges are painted they will have to remain open for several hours to allow for drying.

You will receive a notice 48 hour prior to the start date on your building.  

All work will take place outside, accessed from the outside only.  You will need to keep your side gates unlocked when work is taking place on your home.  If you do not have a gate, then we will access your yard by ladder. We will only need you to open your entry doors when painting the door edges. 

Owners are responsible for clearing BBQs, furniture, decorations and plants away from areas we will be working on such as walls and fencing.  We need a 12-inch clear space to successfully complete your unit.  

During wood replacement or painting, access to your garaged vehicles may be blocked.  For your convenience and the safety of our workers we highly recommend that you move vehicles from your garage and/or driveway into the general parking areas during the days when we are working on your building.

This depends on the amount of work needed at your unit, please take a look at the sequence map provided by your Account Executive to learn how long we will be in your phase.

Please keep all pets inside during working hours while we are working on your building for their safety and ours.

Yes. There is a designating an area for a portable restroom and storage container

Yes, the jobsite will be left broom clean at the end of each day.